Eye eye – online retailer's guarantees are short-sighted ...

. They also offer a guaranteed dispatch of all simple prescriptions within three working days. They’re certainly alluring guarantees for an online retailer to offer, and to this end the website crows about them on several pages of the site.

Haresh has several issues with Exclusive Eyes. First and foremost, despite a guarantee of a three day dispatch for a simple prescription, the glasses took nearly a month to make the grade. When initially challenged, Exclusive Eyes told Haresh his order was shipped on a given date; when the package arrived shipped, the postmark was dated five days later. This was all Royal Mail’s fault, he was told. Then in a later email, the company forgot this excuse and instead referred their customer to the small print:

Nowhere on the website does it state recycled components may be used, and despite putting the avowal to Exclusive Eyes several times, customer services have not refuted it. And when Haresh did complain about his order, the company would only promise the possibility of a 50 per cent refund, not the 100 per cent guaranteed. Delve into the terms and conditions once more, and the No Quibble Guarantee isn’t mentioned one. The only refund policy detailed is a 50 per cent refund against the cost of the frames, not the order. Haresh won’t return the goods until the company offers to make good on its 100 per cent refund guarantee and so far the company is refusing to do so. The terms and conditions also state that the company will not refund postal charges, but distance selling regulations mean that this is not faultless; if off-the-shelf prescriptions were used, then they are legally obligated to refund all costs.

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Plenty of fashionable specs at Bruce Eyewear's annual frames and sunglasses sale

Blame it on wayfarer-wearing hipsters or sexy librarians, but glasses are cool again.

Prepare to see a long line of four-eyed fashionistas outside Bruce Eyewear (219 Abbott Street) this weekend. The Gastown glasses boutique kicks off their annual eyewear sale at 11 a.m. on Saturday (December 17), and discounts will continue to pop up over the next month.

Bruce Eyewear carries a constantly updating collection of unique glasses and sunglasses, including hard-to-find labels like Cutler and Gross, Mykita, Paul Smith, Alain Mikli, Ksubi, Jean Maryll, Kirk Originals, Oliver Peoples, and Dita. Styles vary from retro cat-eye frames for ladies, Mad Men-style wire glasses for men, and candy-coloured unisex frames. A selection of sleek, futuristic styles may not help you see into the future, but will keep you looking stylish for years to come.

Some of the frames and sunglasses included in the sale will be priced at $99, while others will be marked down between 20 to 50 percent. Sale items typically include glasses from the ends of collections, discontinued colours, and collections that the store doesn’t plan on continue carrying. All sale items are final, as is, and without warranty; however, the majority of frames are marked down several hundred dollars. The sale doesn’t include lenses for prescription glasses.

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